FAQ
Have questions about your order, shipping, or how to use Boulder Cube?
We’ve collected the most common inquiries here to help you get quick answers.
✓ Shipping & Delivery
Do you ship internationally?
A: Yes, we ship worldwide from South Korea with tracking.
Shipping fees and estimated delivery times are automatically shown at checkout based on your shipping address.
How long does delivery take?
A: Orders ship within 1–3 business days. Most international orders then arrive within 7–14 business days, depending on your location and customs.
How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment through the Korea Post EMS tracking page or your local postal service’s website (e.g., USPS, Royal Mail, Australia Post).
What if my country is not available for shipping?
A: If your country is not listed, please email us and we’ll be happy to help.
bouldercube.shop@gmail.com
Why did my battery arrive separately?
A: Lithium batteries can’t be shipped from Korea, so the battery for Pro · Electric ships separately from our overseas partner. The two packages may arrive on different days — you can start right away with the included manual driver.
✓ Returns & Refunds
Can I return or exchange my order?
A: You can return unused items within 30 days of delivery. Please contact us before sending anything back.
Exchanges are not available for international orders.
👉 Please note:
- For change-of-mind returns, you pay the return shipping. International return shipping can be very expensive, so please consider this carefully.
- If the item is defective or incorrect, we’ll give you a full refund, including shipping.
How do I request a refund?
A: Email us at bouldercube.shop@gmail.com with your order number.
- Defective or wrong item: Include a photo of the issue. We’ll refund your order in full, including shipping.
- Change of mind: Once we receive and inspect your return, we’ll refund the item price.
Refunds go to your original payment method within __ business days.
✓ Orders & Payment
What payment methods do you accept?
A: We accept major credit cards and PayPal. Payment options may vary depending on your country.
Can I cancel or change my order?
A: Please contact us within 24 hours of placing your order. Orders ship within 1–3 business days, so once it’s on its way, we can’t change or cancel it.
✓ Using Your Cube
How should I maintain the wooden cube?
A: Use the soft sandpaper included in the kit to gently remove any marks left by the holds. After sanding, wipe the surface with a damp cloth for a clean finish. Avoid using rough sandpaper, as it may damage the wood.
What happens if the insert nut comes loose due to over-tightening with the driver?
A: Over-tightening can pull out the insert nut, and the wood usually can’t hold a new one, so we can’t repair this type of damage. To prevent it, set the electric driver’s torque to “1” and stop as soon as the hold feels secure.
Why is there a white or black mark inside the bolt hole?
A: These are not signs of use. They’re marks from pre-fit testing to make sure every bolt fits the hold and the cube.
Can I clean the holds?
A: Yes. If the holds get dirty, you can wash them with running water. Use a brush to gently scrub off any dirt. Make sure to dry them thoroughly before use.