FAQ
Have questions about your order, shipping, or how to use Boulder Cube?
We’ve collected the most common inquiries here to help you get quick answers.
✓ Shipping & Delivery
Do you ship internationally?
A: Yes, we ship worldwide from South Korea with tracking.
Shipping fees and estimated delivery times are automatically shown at checkout based on your shipping address.
How long does delivery take?
A: Most international orders arrive within 7–14 business days, depending on your location and local customs process.
How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment through the Korea Post EMS tracking page or your local postal service’s website (e.g., USPS, Royal Mail, Australia Post).
What if my country is not available for shipping?
A: If your country is not listed, please email us and we’ll be happy to help.
bouldercube.shop@gmail.com
✓ Returns & Refunds
Can I return or exchange my order?
A: Yes, we accept returns for unused items within 30 days of delivery.
However, we do not offer exchanges for international orders.
If you wish to return an item, please contact us before sending anything back.
👉 Please note:
- For returns due to a change of mind, the customer is responsible for the return shipping cost.
- International return shipping can be very expensive, so please consider this carefully before requesting a return.
- If the item is defective or incorrect, Boulder Cube will cover all shipping costs.
How do I request a refund?
A: Once we receive and inspect your return, we will issue a refund to your original payment method.
Shipping costs are non-refundable.
✓ Orders & Payment
What payment methods do you accept?
A: We accept major credit cards and PayPal. Payment options may vary depending on your country.
Can I cancel or change my order?
A: Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.
✓ Boulder Cube Use
How should I maintain the wooden cube?
A: Use the soft sandpaper included in the kit to gently remove any marks left by the holds. After sanding, wipe the surface with a damp cloth for a clean finish. Avoid using rough sandpaper, as it may damage the wood.
What happens if the insert nut comes loose due to over-tightening with the driver?
A: Unfortunately, we do not provide after-service for this type of damage. If the insert nut is pulled out, the wood is likely damaged and cannot securely hold a new insert. Please tighten the bolts gently and stop when the hold feels secure.
Why is there a white or black mark inside the bolt hole?
A: These are not signs of use. They are marks from pre-fit testing to ensure the bolt fits properly into the hold and the cube.
Can I clean the holds?
A: Yes. If the holds get dirty, you can wash them with running water. Use a brush to gently scrub off any dirt. Make sure to dry them thoroughly before use.